IT support for students and families
If you run into any technical difficulties accessing lessons, platforms or learning resources, support is available through the platforms directly, as well as through your child's pastoral team.
Toddle support
Toddle support
For issues with Toddle - including login problems, accessing assignments or navigating the platform - visit the Toddle Help Centre. This includes guidance for students, parents and educators, as well as getting started resources.
Toddle Help Centre→
Classoos support
Help with Classoos
For issues with Classoos - including accessing textbooks, account setup, passwords or device compatibility - visit the Classoos Help Hub. This includes tutorial videos, FAQs and technical guidance for students and parents.
Classoos Help Hub→
Getting help from the team
If you cannot resolve an issue through the platform support pages, please get in touch with your child's Head of Form or Form Tutor. They will help guide you or escalate the matter internally where needed.
Quick fixes to try before reaching out
Most common issues can be resolved quickly. Before contacting support, it is worth trying this checklist. For the best experience across all school platforms, the latest version of Google Chrome is recommended.
- Restart the device
- Refresh or reopen the browser
- Make sure Google Chrome is updated to the latest version
- Check that microphone and camera permissions are enabled
- Confirm the internet connection is stable
- Log out and back into the platform
Still need help?
If you have worked through the steps above and are still experiencing difficulties, the team is on hand to help.